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    Chatbots & Conversational AI

    Chatbot

    Also known as: chatbots, conversational AI

    What is chatbot?

    A chatbot is a conversational interface that answers questions in natural language. Modern business chatbots are usually retrieval-grounded, drawing answers from the company's own documentation rather than generating freely.

    Three generations

    1. Decision-tree bots — fixed paths, brittle
    2. Intent-classifier bots — trained on utterances, expensive to maintain
    3. Retrieval-grounded LLM bots — answer from source content, cite it, escalate when unsure

    Last reviewed by the gAIcko editorial team.